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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

Usually, the lead time is within 2-7 days after receiving the deposit. In special cases, the lead time is 7-20 days, and the specific time is to be negotiated.The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadine, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

Payment by T/T, western union, Wechat:
According to the specific situation, 30%-50% deposit in advance, 70% of the balance to be paid before the product is shipped.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use special dangerous packaging for dangerous goods and certified professional shippers for valuables. Specialist packaging and non-standard packing requirements may incur an additional charge.

What are the transportation methods of truck parts?

Shipping:by air, by sea, by rail, by express.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

How to add multiple products to unified inquiry?

1. Open the product details page and click "Add to cart".
2. Find other products, open the details page and perform step 1.
3. Click on the "buy" shopping cart on the right, open the INQUIRY LIST, and fill in the quantity of all products
4. Fill in your name, email address, phone number or whatsapp, click "send inquiry"

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